Pet Training Policies

Please read through and acknowledge our training policies below. We’ll reach out with any questions.

Please check the box by each section to verify that you have read and understand the policies listed below.

Any attempt to use pain, force, or fear towards your pet or someone else’s in the classroom is grounds for immediate dismissal from class without a refund. This applies to both private AND group training lessons.

If you feel any of these tools are helpful to your training, our trainer will happily recommend a safer and more effective alternative without the negative side effects.

 

You WILL be asked to remove these items if brought into our classroom. If you are unwilling or unable to do so, you may be asked to leave without a refund. Repeat offenses may lead to total termination of services without refund.

 

Please bring treats or toys you wish to use in your training sessions. Treats should be small and easy to eat ​quickly. ​Do not bring long-lasting treats such as bones, rawhides, or large milk bones. ​We cannot guarantee that we will be able to provide treats during your session.

If you received vaccinations or testing from a clinic other than Chester Animal Clinic, we ask that you have it sent (via email or fax) to West Chester Pet Resort. If you’ve had services updated after we receive your pet’s history, you may bring proof of them to class with you. We will make every effort to ensure you are aware of any services that are overdue prior to registration for the class, however, it will be your responsibility to get the services updated and ensure that we receive an updated vaccine/medical services history from your Veterinarian. If an updated services history is not received your pet will not be able to participate in the class.

As a courtesy to our guests, we require that if your pet has been vomiting, hacking, coughing, sneezing, lethargic, experiencing diarrhea, or are just not themselves that you keep them at home. We want to minimize our guests’ exposure to sick pets. We want to ensure we are caring for healthy pets and not spreading any potential infections or illnesses. If they are sick, they need to be seen by their doctor and kept in the comfort of their own home.

All payments ​are taken through West Chester Pet Resort. We accept cash, check, Mastercard, and VISA as payment options. You may pay in person, over the phone, or we can text you an invoice to pay online.

By signing below, you are stating that you have read, understand, and agree to the terms and conditions explained in this document.